Division: Exploration & Production SERVICE TITLE: Change Management Lead SERVICE PURPOSE Enable successful adoption of the affiliate’s digital and innovation initiatives by coordinating change planning, stakeholder engagement, communications, capability building and readiness activities, while monitoring adoption and supporting the realization of sustainable business value SERVICE DIMENSIONS Perimeter: Affiliate-wide responsibility across COMPANY, supporting more than 3,000 users in onshore, offshore and deep-offshore operations. Financial Data: The affiliate’s digital ambition is to generate annual value of US$150–200 million from 2025. Statistical Data : The affiliate deploys 7–10 new headquarters and locally developed digital products annually and supports more than 20 solutions across assets, field operations, technical services, projects, procurement, logistics, finance and other functions. Approximately 35 training sessions across 10 D&I courses reach 350 participants each year, complemented by 4–5 hybrid engagement events. The role supports more than 3,000 users across over 35 business entities, two innovation rooms in Lagos and Port Harcourt, and multiple D&I communication channels and platforms. Complexity: Embedding a sustainable D&I culture across geographically dispersed and operationally diverse teams requires tailored change, communication and capability-building interventions. The role must translate a dynamic D&I roadmap into practical adoption actions while balancing varied user expectations, business priorities and operational constraints. ACTIVITIES The Change Management Lead supports the implementation of the affiliate’s Digital & Innovation change, communication and capability-building activities under the direction of the Design & Innovation Leader. The role works closely with D&I workstreams and business stakeholders to prepare users for new digital products, processes and ways of working, support effective product adoption and provide the Manager with reliable insights for advising D&I Leadership. Key responsibilities include: • Change planning and coordination: Support the Design & Innovation Leader in developing and maintaining change management plans for D&I initiatives, aligned with project milestones, business priorities and implementation requirements. • Impact and readiness assessment: Conduct change impact, stakeholder and user-readiness assessments; document adoption barriers, operational risks and capability gaps; and propose practical mitigation actions for review by the Manager. • Stakeholder engagement: Coordinate engagement with project sponsors, line managers, change champions and users to communicate expected changes, gather feedback and support timely adoption across business entities. • Change communication: Prepare and implement communication plans with D&I Product Managers, Product Owners, including audience mapping, key messages, communication materials, channels and schedules, subject to the Manager’s guidance and approval. • Capability building: Coordinate role-based training, digital literacy, user guidance and reinforcement activities to help employees use digital solutions effectively within their operational environment. • Deployment support: Support business teams during mobilisation, go-live and stabilisation by tracking readiness actions, user concerns, training completion and adoption issues, and escalating significant gaps to the Manager. • Adoption monitoring and reporting: Track agreed indicators for awareness, readiness, participation, utilisation, user experience and benefits; prepare regular reports and recommendations to support the D&I Leadership’s engagement with the SLT and business entities. • Culture and innovation engagement: Plan and coordinate digital and innovation events, including D&I Week, hackathons, seminars, boot camps and roadshows, and develop success stories that promote participation and demonstrate practical business value. • Ideation workshop facilitation: Plan and facilitate structured ideation workshops with business teams and D&I stakeholders to identify operational challenges, generate potential digital initiatives, document proposed use cases and support their initial assessment and progression through the D&I opportunity pipeline. • Communities and communication channels: Administer D&I Champions Networks, communities, and communication platforms; maintain the engagement calendar; publish approved content; and ensure that user questions and feedback are captured and followed up. • Innovation facilities and partnerships: Coordinate the day-to-day use and programming of the Lagos and Port Harcourt innovation rooms and provide operational support for approved open innovation activities and partnerships. • Documentation and process support: Coordinate the drafting, review, publication and periodic update of D&I policies, procedures, user guides and reference materials within the Corporate Management System. • Quality assurance and improvement: Conduct scheduled quality checks on D&I processes and digital products, consolidate user feedback, monitor relevant SLAs and KPIs, and submit improvement recommendations to the Manager. CONTEXT AND ENVIRONMENT • Digital and innovation are new strategic levers and an emerging culture in the affiliate. They would require drastic change of users’ attitude and mindset. Convincing and onboarding users would therefore require innovative approach and custom-made change management measures supported by appropriate capacity building program. • The Company has identified the opportunities offered by Digital & Innovation, and affiliates are encouraged to take maximum advantage of the new ways of working and the opportunities they offer by transforming their business processes. • The targeted values to be generated from digital and innovation initiatives are high and would require a drastic shift in mindset and culture. ACCOUNTABILITIES • Responsible for implementing detailed communication plans, change management programs of D&I entity. • Responsible for the communication platforms and channels of D&I entity. • Conducts quality control and assurance audit for digital products • Responsible for the publication of D&I policies, procedures, user guides, KPIs and SLAs. • Organizes the internal and external events of the D&I entity. HSE OBJECTIVES • Familiarize self with COMPANY emergency procedures, carry out assigned responsibilities safely and report any incident, unsafe act or operation. Ensure all personnel under his/her supervision are well trained and aware of their HSE responsibilities with continuous monitoring QUALIFICATIONS / EXPERIENCE REQUIRED • A university degree with minimum of 4 years of industry experience and a deep knowledge and understanding of the strategic opportunities offered by Innovation and Digital. • Excellent knowledge of the principles and practices of Innovation Management, Digital transformation, Agile methodology, Change Management and Communication. Must possess strong relationship management skills. • Must be creative, possess excellent interpersonal skills as well as diverse communication skills (both written and verbal). • Should have excellent sense of organization, time management and methods.