Operations & Administrative Officer_ Uganda (Internal Recruitment)

Job Overview (Internal Recruitment) The Operations and Administrative Officer will support the Operations Manager to ensure the efficient day-to-day operations of the company. He/ She will support in administrative, HR, and operational processes related to recruitment and manpower outsourcing services in Uganda, to ensure compliance with National Policies & Regulations, Ugandan labor laws, client requirements, and internal policies. Responsibilities 1. Operations & Outsourcing Support Support onboarding and deployment of outsourced staff to client sites Request and administer employment contracts (fixed-term, outsourcing, secondment) Support probation confirmations, contract renewals, and disciplinary documentation Support tracking attendance, leave, and absenteeism for outsourced staff Maintain updated staff records (NIN, CVs, certificates, medicals where applicable) Track contract start/end dates and staff assignments per client Support booking/modification/cancellation of flight ticket for staff Act as first point of contact for outsourced staff on administrative matters Coordinate staff exits, replacements, and redeployments 2. HR & Recruitment Administration Support recruitment activities (interview scheduling, background checks, reference checks, documentation) 3. Payroll & Statutory Compliance Support in submission of payroll inputs (timesheets, overtime, allowances, deductions) Support reconciliation of payroll vs client billing Liaise with finance on salary payments and payroll-related queries 4. Labor Law & Compliance Support maintain compliance with the Uganda Employment Act (2006) and related regulations Support handling of employee relations issues and basic disciplinary processes Maintain and administer records for labor inspections and audits Support work permit and immigration documentation for expatriate staff (where applicable) Support ensuring compliance with client HSSE, site, and onboarding requirements 5. Client & Stakeholder Coordination Support liaison with client HR or site representatives on operational and staffing matters Support coordinating staff replacements, leave coverage, and performance feedback Support preparation of client operational reports 6. Administration & Office Management Manage office administration, filing systems, and document control Support coordinating vendors, service providers, and office supplies Maintain confidentiality of employee and client information 7. Reporting & Process Improvement Prepare weekly and monthly operational reports Support tracking of KPIs related to staffing, compliance, and service delivery Support development and implementation of SOPs Key Relationships/ Stakeholders External Clients Vendors Partners Immigration Authorities Internal Management team Directors Contractor Employees Other Aldelia offices Person Specification Preferred Experience and Education Bachelor’s degree in Business Administration, Human Resources, or related field Min 2 years’ experience in operations and/or administration Basic knowledge of Labour Laws is an advantage Basic knowledge of Payroll and statutory deductions is an advantage Language Requirements Proficiency in English is required. Skills Able to handle outsourced workforce Strong organizational and coordination skills High attention to detail and confidentiality Strong communication and client-handling skills Proficiency in MS Office Ability to work under pressure and meet deadlines Behaviours Performance, Efficiency, Teamwork, Diligence, Congeniality, Analytical.