CARD COMPLIANCE Officer

Position Title CARD COMPLIANCE Analyst Reports to FINANCIAL CONTROLLER Job Purpose : · To ensure all card activities are within standards set under card controls. Product range : All Products sold on Fuel Card Organization: Card deliverables . · The Card Compliance Analyst reconciles card inventory on a weekly basis. · Ensure compliance to the card approval process for cards under production, stock of blank cards, issued cards to CSC and PSL. · Perform weekly revalidation of cards created and issued during the revalidation exercise. · Validate the execution of customer instructions shared through hard copies for accuracy and completeness. · Perform a daily reconciliation of PSL and SAP. · Cards Compliance supports the business on all customer related queries and seeks to resolve such queries within a 24hr period. · Perform assurance checks to highlight possible fraudulent events or practices on the platform. · Perform weekly card penetration checks and validate the nature of transactions. · Perform ad-hoc site reviews based on the penetration reports to promote adherence to policy by retailers. · Ensure that all payments through card for marketing campaigns are implemented within the agreed controls. Pcard deliverables: · Monitor the pcard tracker to ensure that all pcard spends settled are tracked at every approval stage. · Updating settlement status for all P-card users on a weekly basis · Ensuring that all spends are in line with the P-card policy. · Being a point of reference for all P-card related matters. Finance Manager Contracts & Procurement Manager Financial Controller Treasury & Credit Manager MI Analyst Card Compliance Accountant IT OSS Lead Key Challenges: · The incumbent will have to be a self-starter, highly motivated and assertive in order to develop this product and role to its full potential. · Change management and successfully supporting the card implementation and migration of existing B2B customers to the product. · Managing interfaces with Retail, B2B. Credit, Customer Service and other departments effectively Job Knowledge, Skills & Experiences: · Demonstrated evidence of the aspired Enterprise First behaviours (Leadership, Accountability, Teamwork) and VEU core values (Honesty, Integrity, Respect for People) · Strong relationship management skills and ability to work with and mange diverse stakeholders. · Strong team and communication skills · Proven track record for sales / results delivery and speedy implementation of project · Experience in card operations desirable Key Competencies Retail Functional Competencies Negotiation – Knowledge Understand and apply Shell Retailing Principles & processes Knowledge Retail Economics Awareness Retail HSSE Standards Knowledge Manage Projects Knowledge Fleet Card Competencies Support Fleet Sales Skill Follow-up and Administration Skill Gain Agreement Awareness Obtain Trial Close Awareness Build Rapport Awareness Plan and Prepare Sales Call Awareness Global Personal and Business Skills Stakeholder Engagement Awareness Manages Knowledge & Information Knowledge Manages Business Performance Awareness Team Working Knowledge Uses Computer & Communication Systems Skill Communicates and Persuades Knowledge Analyses and Solves Problems Knowledge Personal Creativity and Innovation Knowledge