Retail Training Assistant

Position Title RETAIL TRAINING ASSISTANT Incumbent (Name) Reports to (Name and job title) Retail Operations Manager Date 1. JOB PURPOSE: 1. Ensure Retailer Induction training and OPC/other standardised training is offered within the country in a consistent and standard format. 2. Ensure new Retailers are well trained and inducted before they start operating a Shell site and effectively deliver Shell’s Customer Commitment 3. Liaise with Sales & Operations team to identify Retailer and site staff competency gaps and agree on learning priorities for the OU. DIMENSIONS: a) Annual training budget: To be confirmed. b) Staff: nil direct reports. c) Other: ORGANISATION: PRINCIPAL ACCOUNTABILITIES: Summarise in 5-7 statements the principal results expected from the job. Should cascade into the purposes of any subordinates’ roles 1. In liaison with Sales Operations and Marketing, drawing up and implementing an annual Retailer and site staff training program 2. Effectively manage and deliver training activities to meet local needs and in alignment with the Global Retail Academy guidelines and requirements. 3. Ensure that learning & development interventions for Shell Retail staff, Retailers and Site Staff as appropriate are delivered according to plan and within budget. 4. Actively take part in and administer training tasks and manage logistics for learning events. 5. Develop a network of quality assured retail trainers on various subjects (both internal and external as appropriate) 6. Monitor SUL Retail training budget and submit a T&R report to the Operations Support Mgr and the Retail Manager on a periodic basis. 7. Monitor and report training KPIs to the Operations Support manager and the Retail Manager on a quarterly basis. 8. As and when requested, and in agreement with Sales & Operations Manager, contribute to the development of Global Retail Academy Training 9. Participate as an active member of the regional retail training community. 10. Ensure all Training records and materials are up to date. KEY CHALLENGES: 1. This is a new position in the organisation and the incumbent will have to be a self-starter and highly motivated in order. to develop this role to its full potential. 2. Change management and successfully supporting the OPC implementation. 3. Managing interfaces with ABM’s and Marketing effectively 4. Interfacing with HR Training to ensure synergy and avoid duplication. JOB KNOWLEDGE, SKILLS & EXPERIENCE 1. Demonstration of the aspired Enterprise First behaviours (Leadership, Accountability, Teamwork) and Shell core values (Honesty, Integrity, Respect for People) 2. Strong leadership of Training resources. 3. Strong team member with excellent communication and planning skills. 4. Understanding of Retail business with significant previous Retail experience and Competence, particularly in Sales & Operations 5. Demonstrable competence in implementing standard processes, achieving training targets, building relationships with Shell Retailers, and delivering the service element of Retail Customer Commitment. COMPETENCIES REQUIRED Sales & Operations Competencies – Site Level: Manage Site/Cluster Operating Standards & Processes – Knowledge Manage Platforms and Agreements – Knowledge Recruit, Select and Develop Retail People – Skill Manage Customer Service Processes – Skill Manage Relationships with Retailers – Skill Manage Site/Cluster Performance & Administration – Knowledge Manage Fuel Pricing Process – Knowledge Manage Fuel Pricing Execution – Knowledge Manage Retailer Value Proposition (RVP) - Skill Retail Fundamentals: Understand and Apply Retail HSSE Standards - Skill Understand and Apply Retail Economics - Skill Understand and Apply Shell Retailing Principles & Processes – Knowledge