Customer Experience Intern Paris

At Cohabs, we don’t just create places to live, we create communities where people feel at home. We are looking for a Customer Experience Intern to help us build strong relationships with our members, create a welcoming community across our Paris houses, and continuously improve the Cohabs experience. What you’ll be doing: Member Experience: Build strong relationships with members and be their go-to support across all houses, from move-in onboarding to move-out. Problem Solver: Coordinate with Maintenance and Operations teams to proactively solve issues within our properties and contribute to a welcoming, inclusive atmosphere. Community Builder: Plan, budget, and organize regular community events and initiatives that drive member engagement and satisfaction. Feedback Champion: Own CSAT and NPS tracking, reporting, and strategy, using member feedback to identify opportunities for improvement. Continuous Improvement: Gather regular feedback from members and work with internal teams to continuously improve the member experience. Cohabs Ambassador: Represent the Cohabs culture on the ground, bringing warmth, fun, and energy to every interaction. What we’re looking for: Business Mindset: You are currently studying or have recently graduated in Business, Marketing, Hospitality, Real Estate, or a related field. People Person: You have strong communication and interpersonal skills and can build rapport with a diverse group of people. Bilingual Superstar: You are fluent in French and have a good level of English. Organization Pro: You are highly organized, detail-oriented, and able to manage multiple tasks simultaneously. Proactive Mindset: You have a positive attitude, take initiative, and are eager to learn and take on new challenges. Digital Native: You are familiar with social media platforms and basic marketing concepts. Customer-Focused: Previous experience in sales, customer service, or hospitality is a plus, but not required. Tool-Savvy: You are comfortable using Microsoft Office Suite, including Word, Excel, and PowerPoint. If you’re looking for a role where no two days are the same, this is your sign to apply!! Starting date: January 2027 Salary to expect: 1152€ / month Contract type: Internship