Community Liaison Officer (CLO)

Responsibilities: Maintain regular engagement with community stakeholders, including local authorities, community leaders, community groups, and househlds within the assigned area Serve as an accessible and trusted point of contact for community stakeholders by receiving feedback, responding to inquiries, and escalating concerns and issues through appropriate Project channels Facilitate stakeholder engagement activities undertaken by other functions, including monitoring visits, surveys, community consultations, community awareness campaigns, and other activities Maintain and update stakeholder mapping and profiles within the assigned area of responsibility Coordinate the Village Liaison Officers (VLOs) Network, ensuring effective communication, information sharing, and reporting between communities and Project teams Maintain accurate records of stakeholder engagements and community grievances within designated Project systems Community engagement and awareness: Manage day-to-day relationships and interfaces with Project-affected and neighbouring communities Facilitate stakeholder engagement activities, including individual meetings, focus group discussions, community consultations, public meetings, and townhall sessions Communicate Project activities, schedules, employment opportunities, community programs, and relevant updates in a timely and culturally appropriate manner Receive, document, and communicate community concerns, questions, and feedback to relevant stakeholders and ensure timely responses and/or resolutions Promote inclusive participation and engagement of vulnerable and underrepresented groups as appropriate Community grievance management: Support the implementation of the Project Community Grievance Mechanism by promoting awareness of grievance reporting channels and engaging with community stakeholders on grievance-related matters Support grievance assessments and investigations with relevant Project functions, contractors, local authorities, and community representatives Engage community members to communicate grievance outcomes and proposed resolutions to complainants in a timely, transparent, and respectful manner Verify and monitor grievance status and ensure grievances are addressed and closed within agreed timelines Refer non-project-related grievances to appropriate entity and provide updates to the stakeholder Community intelligence and information gathering: Identify emerging social risks, conflicts, misinformation, or stakeholder concerns and report these through appropriate channels Encourage community members and stakeholders to provide direct feedback on Project activities and potential risks and/or impacts. Remain informed about community investment, livelihood restoration, and development initiatives being implemented within the area Safety compliance, monitoring and reporting: Conduct stakeholder engagement activities in accordance with Project policies, ethical standards, and applicable regulatory requirements Immediately report security incidents, community tensions, or emerging risks through established reporting channels Gather, monitor, analyse, and report community-related socio-economic data, including: Indicators of induced in-migration such as commodity prices, rental, population movements, etc Community and household profiles, employment status, etc Non-Project livelihood activities, sources of income, SME business activities Qualifications: Degree in social sciences, community development, sociology, environmental, external affairs, or a related field 3 - 5 years’ of experience in community relations work, grievance management, and social performance Experience working with government stakeholders, community leaders, civil society organizations, and vulnerable groups Strong interpersonal, facilitation, negotiation, and conflict-resolution skills Fluency in English and Portuguese; knowledge of local language (Swahili, Kimwane, Makonde or Makua) is an advantage Excellent written and verbal communication skills Strong reporting, documentation, and organizational skills Strong interpersonal skills and work ethic. Self-motivated and able to manage tasks effectively.